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Our Commitment to Customer Satisfaction
At Bape Hanoi, we're dedicated to ensuring your complete satisfaction with every purchase. We understand that sometimes items may not meet your expectations, which is why we offer a hassle-free returns process.
Return Eligibility
Items are eligible for return within 30 days of the original purchase date. To be accepted for return, items must be:
- Unworn and unwashed
- In original condition with all tags attached
- Free from any signs of wear, damage, or alteration
How to Initiate a Return
- Contact our customer service team at [email protected] or call 1-462-258-8393 to request a return authorization.
- Pack the item(s) securely in their original packaging if possible.
- Include a copy of your order confirmation or packing slip in the package.
- Ship the package to our returns address (provided upon return authorization).
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refund Process
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures the fastest processing time.
Questions?
If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact us:
- Email: [email protected]
- Phone: 1-462-258-8393
- Address: 53191 Hill Street, New Felipeshire, South Dakota, United States, 87253
We appreciate your business and look forward to serving you!